Any person with a disability (or any person, by virtue of their association with a person with a disability) who believes they have been the subject of disability-related discrimination, denied access to V-Line facilities or services because of a disability, or wishes to report any other problems related to a disability may complete and submit the City's grievance form. The ADA Coordinator will respond to any request within 15 business days. 

Comments/Complaints
If you would like to place a complaint or leave us your comments please complete the complaint/comment form and submit it to:

Valparaiso City Hall
Attn: Planning Department
166 Lincolnway
Valparaiso, IN 46383

Deviations
Deviations are granted on all routes, where time allows. No deviation will be scheduled that will delay routes any more than 5 minutes. All deviations will be on a 1st call basis. Any request for a deviation that is located outside the ¾ mile limit will be declined.

To request a deviation, please download our deviation request form. Please mail or drop off completed forms to the following address:
Valparaiso City Hall
Attn: Tyler Kent
166 Lincolnway
Valparaiso, IN 46383

V-Line Customer Satisfaction Survey
We want to ensure that the V-Line passengers are receiving reliable, fast, and economical transportation. To voice your opinion, please return our rider survey to V-Line bus personnel. Thank you for your participation.